Experience

Where I’ve worked

My jobs so far have been in customer service. They taught me how to solve problems quickly, work with all kinds of people, and stay reliable when things get hectic.

Customer Service Associate

Walmart • Kennesaw, GA • January 2022 to Present

  • Help customers with checkout, returns, and everyday problems throughout the store.
  • Fix common register, payment, and self-checkout issues when they come up.
  • Train new associates on registers, store procedures, and customer service.
  • Handle busy shifts and frustrated customers without losing track of the details.
Problem solving Training Customer service

Crew Member

McDonald's • Acworth, GA • June 2019 to January 2022

  • Worked front counter, drive-thru, and kitchen shifts at a busy location.
  • Kept orders moving while staying accurate and following safety procedures.
  • Helped new employees learn the job during regular shifts.
Process discipline Adaptability Team coordination
What I Learned

Skills I’ll bring to an IT team

Don’t panic

When a line builds up or something stops working, I focus on the next useful step and keep moving.

Explain what’s happening

People are easier to work with when they know what’s going on and what comes next.

Finish the job

I don’t like handing off half-solved problems. I try to get to an answer and make sure the person is taken care of.