David T. Stone
Cybersecurity Student & Systems Technician Kennesaw, Georgia david@davidtstone.com
Summary
Cybersecurity student with hands-on Linux and networking experience and 6+ years of high-volume customer-facing support. CompTIA A+, Network+, and Security+ certified; comfortable troubleshooting issues end-to-end, documenting fixes, and communicating clearly under pressure.
Education
Kennesaw State University B.S. Cybersecurity, In Progress (2023 - Present)
- Relevant Coursework: Network Security (CYBR 3200), Server & Client System Hardening (CYBR 4423/3210), Infrastructure Defense (CYBR 4200)
Technical Skills
- Linux & Systems: Debian/Ubuntu administration, CLI/SSH, troubleshooting, performance tuning, patching
- Networking: TCP/IP, UDP, DNS, DHCP, VPNs (WireGuard, OpenVPN), basic routing/switching concepts
- Server & Hardware: Dell iDRAC remote management, RAID concepts, storage provisioning, monitoring
- Security: Hardening baselines, firewall fundamentals, least privilege, log review, defense-in-depth
Skills
- Professional Skills: Customer communication, de-escalation, and issue ownership in fast-paced environments; time management, adaptability, and attention to detail; training and mentoring peers; translating technical steps into plain language
Experience
Customer Service Associate
Walmart • Kennesaw, GA January 2022 – Present
- Support dozens of customers per shift with checkout, returns, and general questions across departments
- Troubleshoot POS, payment, and self-checkout issues quickly to keep lines moving and reduce escalations
- Train and support new associates on register operations, standard procedures, and compliance checks
- Maintain accuracy and professionalism during peak traffic and high-pressure situations
Crew Member
McDonald's • Acworth, GA June 2019 – January 2022
- Rotated across front counter, drive-thru, and kitchen roles in a high-volume location
- Balanced speed and accuracy while multitasking during rush periods; followed safety and cleanliness standards
- Helped onboard new hires and reinforced standard operating procedures
Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+