Experience

Operational reliability, troubleshooting, and clear communication

My work history is customer-facing, but the transferable skills are strongly aligned with support, operations, and the practical side of security work.

Customer Service Associate

Walmart • Kennesaw, GA • January 2022 to Present

  • Support customers across checkout, returns, and general store issues while staying accurate under sustained peak traffic.
  • Troubleshoot register, payment, and self-checkout issues quickly so small failures do not slow down the wider operation.
  • Train new associates on register workflows, policy details, and the small process habits that keep operations running smoothly.
  • Stay calm and useful during rushes, escalations, and situations where people need answers immediately.
Issue ownership Fast triage Clear communication

Crew Member

McDonald's • Acworth, GA • June 2019 to January 2022

  • Worked across front counter, drive-thru, and kitchen roles in a fast-moving, high-volume environment.
  • Balanced speed, accuracy, and teamwork while keeping up with safety, cleanliness, and operational consistency.
  • Helped onboard newer team members and reinforced everyday procedures during busy shifts.
Process discipline Adaptability Team coordination
Why It Matters

These roles taught the habits that transfer well into IT and security

Calm under pressure

When systems, lines, or people back up, I am used to staying composed and working the problem instead of adding noise.

Communication that helps

I am practiced at translating a problem into clear next steps and keeping people informed while it gets resolved.

Operational follow-through

I pay attention to the procedural details that keep an environment stable, whether that is a store floor, support workflow, or technical system.